At Appliance King, we strive to ensure customer satisfaction with every purchase. However, we understand that sometimes products may not meet your expectations or may be defective. This Refund and Return Policy outlines the conditions under which we accept returns and provide refunds.
1. Return and Refund Eligibility
To be eligible for a return or refund, the following conditions must be met:
- The product must be returned within 15 days from the date of delivery.
- The product must be in new, unused condition with all original packaging, tags, and accessories intact.
- Proof of purchase (such as an order number or receipt) must be provided.
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Products marked as non-returnable or final sale.
- Items that have been used or installed.
- Items that are damaged due to misuse or accidents.
3. Process for Returns
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at info@technowayessolution.com or call us at +923059570989 to inform us about your return request. Please include your order number, product details, and the reason for your return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number. Returns without an RA number will not be accepted.
- Shipping the Item Back: You are responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of the item. .Inspection: Once we receive the returned product, it will be inspected to confirm its condition.
4. Refunds
If your return is accepted, we will process your refund to the original payment method. Please note the following:
- Refunds will be processed within 15 days after receiving the returned product.
- Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or damaged item).
5. Damaged or Defective Products
If the product you received is damaged or defective, please contact us immediately. We will work with you to resolve the issue, either by sending a replacement or offering a full refund. You may be required to provide photos of the damage or defect for us to process the return or refund.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the replacement item.
7. Changes to the Refund and Return Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions regarding our Refund and Return Policy or need assistance with a return or refund, please contact us:
Phone: +923059570989
Email: info@technowayessolution.com